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Projects - Case Studies

Ahmah-Pasar.com

Wet Market Online Portal

Solution application(s): E-commerce, Cashless Payment, Mobile app, Cloud

About

Ahmah-Pasar.com is the brainchild of PCI Consultants Services, borne out of the deep appreciation of our local wet market culture and actualised during the Covid-19 crisis. The aim of this portal is keep our local wet markets relevant to their neigbourhoods, by facilitating the necessary acceleration of business transformation for stall holders through adoption of current technology. Thereby, providing frictionless engagement and customer experience for consumers while ensuring "business as usual" for our beloved wet markets. Let's continue to support our local wet market stall holders during these challenging times.

Priya Motor Services

Automotive Service Management

Solution application(s): Field Service Management (standard), Cashless Payment, Cloud

About

Priya Motor Services is a traditional SME, the epitomy of low technology adoption with manual key business processes, aside from the use of office applications to manually generate customer invoices. From maintaining hand-written customer records to vendor details and parts prices that were "all in the head" of the owner, this was the standard practice for Priya Motor Services, since its incorporation in 1994.

Critical Business Issues

  • Over-reliance on key man for all business and operational decisions
  • Business continuity concerns due to ineffective knowledge and skills transfer
  • Manual Processes are prone to human error, bottlenecks and negative staff retention

Digitalisation

With the adoption of our BPM®™ Field Service Management Application, the company is able to:-

  1. Eliminate manual customer records - through a centralised database that is retrievable by all users
  2. Automate communication - between customers through in-built messaging and internal staff through the shared platform
  3. Streamline its processes - through purpose built service management workflows and modules in the system
  4. Create a knowledge base - from detailed job service records stored in the database and retrievable by all users
  5. Adopt Mobile Working - through the web-based platform with the use of mobile devices

Benefits

The net benefits from this technology adoption is multi-fold, helping to increase efficiency, customer service and satisfaction while addressing business continuity through the establishment of a knowledge base

A Case Study in Waste Management

Waste Management & Recycling

Solution application(s): Field Service Management (customised), Order Processing, Job Matching, Asset Tracking, Invoicing, Cashless Payment, Cloud

About

A medium sized SME in the waste management and recycling trade for over 10 years, employing basic office applications to manage its growing fleet of trucks, drivers, assets and expanding customer base.

Critical Business Issues

  • Use of physical chits (D/Os & Receipts) as primary control of key business processes - becomes a challenge as business volume increases
  • Use of Excel as a makeshift customer database - hitting capacity limits of this inappropriate application
  • Manual Processes are prone to human error, bottlenecks and negative staff retention - resulting in poor customer & staff satisfaction

Digitalisation

Building a customised web-based, cloud native application based on of our BPM®™ Engine, the company is able to:-

  1. Eliminate all manual order processing - through a multi-user, centralised system with full customer history and credit rating that is retrievable by all users
  2. Automate communication - between planners and drivers through in-built messaging and internal staff through the shared platform
  3. Streamline its processes - through customised purpose built service management workflows and modules in the system, specific to the trade and industry practices
  4. Integration of accounts features - to facilitate better credit control
  5. Adopt Mobile Working - through the web-based platform with the use of mobile devices

Benefits

This digital transformation has netted many benefits to the company, primarily, efficiency, visibility, accountability and scalability. Enabling the company to effectively manage its growing business while meeting the complex and dynamic needs of its customers.